Digital files cannot be un-downloaded, so the usual rule applies: completed downloads are final. If the product is broken, I fix it or refund it. No argument, no forms.
I will refund you
- The file will not open, or it downloaded corrupted, and a re-send does not fix it.
- The PDF is missing pieces or prints wrong through no fault of the printer setup.
- You were charged twice for the same cube.
- You bought the wrong cube and have not downloaded it yet.
I cannot refund you
- You downloaded and printed it and changed your mind.
- Your printer, paper or scale settings gave a result you did not like. Write to me first, printing problems are usually one setting away from fixed.
- You wanted a physical assembled cube. This shop sells print-at-home PDFs only, and it says so on every product page.
How to ask
Send your PayPal receipt and one line about what happened through the contact form, or mail [email protected] if you prefer. I answer in a day or two. Refunds go back to the PayPal account that paid, and usually land within a week.